Terms of service

Last Updated: October 4, 2026

Welcome to Timeless Pakistan.

These Terms of Service govern your use of timelesspk.store and any purchases made through our website.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, and any other policies published on our website.

Our online store is powered by Shopify.

1. Using Our Website

You may use our website for lawful personal shopping purposes.

When placing an order or creating an account, you agree to provide accurate and complete information, including:

• Name
• Phone number
• Email address
• Shipping address
• Billing and payment information

You are responsible for keeping your account information secure.

Your existing Shopify terms also require customers to provide accurate account and purchase information. Pasted markdown

2. Products

We make reasonable efforts to display product information, images, sizes and colors accurately.

However:

• Colors may appear slightly different depending on your screen or device
• Product measurements may have minor variations
• Product availability can change without notice
• We may update or discontinue products at any time

The existing terms already note that product appearance may vary depending on the customer's device. Pasted markdown

3. Orders

Placing an order does not automatically guarantee acceptance.

Timeless Pakistan reserves the right to:

• Accept or decline an order
• Cancel suspicious or fraudulent orders
• Limit quantities
• Contact you to verify order information
• Cancel an order if a product becomes unavailable

If we cancel an already-paid order, the applicable payment amount will be refunded.

Please review your order carefully before confirming it.

4. Prices and Payments

All prices displayed on our website are generally shown in Pakistani Rupees (PKR) unless stated otherwise.

Prices, discounts and promotional offers may change without notice.

The price applicable to your order will normally be the price shown when your order is placed.

Available payment methods may include:

• Cash on Delivery
• Debit or credit card
• Bank transfer
• Easypaisa
• JazzCash
• Other payment options displayed during checkout

Customers must provide accurate payment information when using prepaid payment methods.

Your current terms similarly allow prices and promotions to change and require accurate billing information. Pasted markdown

5. Shipping and Delivery

We deliver orders across Pakistan through third-party courier services.

Delivery times shown on our website are estimates and may vary depending on:

• Customer location
• Courier operations
• Public holidays
• Weather conditions
• Sales periods
• Events outside our reasonable control

Timeless Pakistan will make reasonable efforts to ensure orders are dispatched and delivered properly.

Customers are responsible for providing a complete and accurate shipping address and active contact number.

6. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Eligibility may depend on factors including:

• Time since delivery
• Product condition
• Original tags and packaging
• Nature of the issue
• Product availability

Your existing Terms of Service already make purchases subject to the store's refund policy. Pasted markdown

7. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible.

In such cases, the order will be handled according to our Return & Refund Policy.

8. Promotions and Discount Codes

Promotional offers, sales and discount codes may:

• Be available for a limited time
• Apply only to selected products
• Have minimum purchase requirements
• Be limited to one use per customer
• Not be combined with other offers

Timeless Pakistan reserves the right to modify or end promotional offers.

9. Website Content

All content available on our website, including:

• Timeless branding
• Logos
• Product photography
• Graphics
• Videos
• Product descriptions
• Website design
• Marketing material

is owned by Timeless Pakistan or used with appropriate permission.

You may not copy, reproduce, distribute or commercially use our content without permission.

Your existing Shopify terms contain similar intellectual property protections. Pasted markdown

10. Customer Reviews and Content

If you submit a review, photo, comment or other content to Timeless Pakistan, you confirm that:

• The content is yours or you have permission to share it
• It does not violate another person's rights
• It is not false, abusive or unlawful

We may display customer reviews or feedback on our website or marketing channels.

We reserve the right to remove inappropriate or misleading content.

11. Third-Party Services

Our website may use third-party services including:

• Shopify
• Payment processors
• Courier companies
• Analytics providers
• Advertising platforms
• Social media platforms

These providers may have their own terms and privacy policies.

Timeless Pakistan is not responsible for the content or practices of independent third-party websites.

The existing policy also contains provisions covering third-party tools and websites. Pasted markdown

12. Shopify

Our store is hosted and powered by Shopify.

Purchases made through our store are transactions between the customer and Timeless Pakistan, not Shopify.

Shopify provides the technology used to operate the online store.

This relationship is specifically covered in Shopify's original Terms template. Pasted markdown

13. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that certain information may also be processed by Shopify and other service providers required to operate the store.

Pasted markdown

14. Errors and Incorrect Information

Occasionally, our website may contain errors relating to:

• Prices
• Product descriptions
• Promotions
• Availability
• Delivery information
• Product specifications

We reserve the right to correct errors and update information.

If an important error affects an order you have already placed, we may contact you before processing the order.

Your current Shopify terms also reserve the right to correct pricing, product and availability errors. Pasted markdown

15. Prohibited Use

You may not use our website to:

• Commit unlawful or fraudulent activity
• Attempt unauthorized access
• Upload viruses or malicious software
• Copy or scrape website content without authorization
• Harass other users or staff
• Submit false information
• Interfere with website security
• Misuse customer or business information

We may restrict or terminate access where misuse is detected.

16. Disclaimer

We aim to keep our website accurate, secure and available.

However, we cannot guarantee that:

• The website will always operate without interruption
• Every product will always remain available
• All website information will always be completely error-free
• Third-party systems will operate without disruption

Nothing in these Terms excludes rights that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Timeless Pakistan will not be responsible for indirect or consequential losses arising from the use of our website or services.

Our responsibility for issues relating to a purchased product will remain subject to applicable consumer laws and our published policies.

The original Shopify template contains a much broader limitation-of-liability section. Pasted markdown

18. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page.

Changes become effective when published unless otherwise stated.

Your continued use of our website after changes are published means you accept the updated Terms.

19. Governing Law

These Terms of Service will be governed by the applicable laws of Pakistan.

Any dispute will be handled according to the laws and jurisdiction applicable to Timeless Pakistan.

Your existing template currently uses generic wording referring to the jurisdiction where “My Store” is headquartered, so this should definitely be updated. Pasted markdown

20. Contact Information

Questions regarding these Terms of Service can be sent to:

Timeless Pakistan
Website: timelesspk.store
Email: contact@timelesspk.store
Phone: +92 336 6305561
Location: Bahawalnagar 62300, Punjab, Pakistan